FAQs
Shopping online
                    
                    
                      How do I shop online with Wing Culture?
                    
                  - Simply navigate around our site and choose the items you want to purchase and add them to your shopping bag by clicking on the "ADD TO CART" button. Some items may require you to select your colour and size.
- The next step is the checkout: You will be prompted for your delivery option, and you can then choose your preferred payment option (see below FAQ).
- Once you have completed your purchase we will then send you an SMS or E-mail to confirm that your purchase has been received by us, we will also keep you informed on the status of your order along the way.
                    
                    
                      What payment options are available?
                    
                  You have four different options secured through the trusted PayFast payment provider.
- Credit card;
- Cheque or debit card (only eCommerce enabled debits cards are currently supported);
- PayFast Instant EFT;
- Mobicred
                    
                    
                      Are payments safely processed?
                    
                  Wing Culture has made sure to partner with payment providers that subscribe to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind!
- Card payments - By using 3D Secure / Payer Authentication, online card payments are authenticated and verified, allowing for protection against any unauthorized use should your card be lost or stolen.
- Instant EFT - Instant EFT by Payfast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified. Click here for more info.
                    
                    
                      What is 3D Secure / Payer Authentication?
                    
                  3D Secure or Payer Authentication (MasterCard® SecureCode™ and Verified by Visa) provides an additional layer of security and protects you, the cardholder, when making an online purchase using a debit or credit card.
Your bank identifies you using a previously selected One-Time Pin or password and therefore knows that it's you shopping online. In doing so, no fraudulent transactions can be made if your card has been lost or stolen - giving you more control of your shopping experience.
You can shop in total confidence knowing that your credit card details are safe and secure.
                    
                    
                      How do I contact Wing Culture?
                    
                  To get in touch with us about anything and everything you can use the Email: info@wingculture.co.za
If you are wishing to inquire about returning an order, please use: help@wingculture.co.za